Privacy Policy

We are Care Connect Technologies Ltd, a company providing digital care management solutions, including care planning, rostering, monitoring, and communication systems for healthcare providers.

Registered Office:
Bridge House, Coventry, CV6 4AD

Email: support@careconnect24.co.uk

Data Protection Officer (DPO):

dpo.support@careconnect24.co.uk

Care Connect Technologies Ltd operates in two roles:

1. Data Processor

In most cases, we act as a Data Processor, meaning:

• We process personal data on behalf of care providers (the Data Controller)
• We act only on their instructions
• If you are a service user, patient, or care staff, your care provider is responsible for your personal data

Please refer to your care provider's Privacy Policy for more details.

2. Data Controller

We act as a Data Controller when handling:

• Employees and job applicants
• Business clients and suppliers
• Website users
• App users (technical and usage data)
• Product testers and feedback providers

We may collect and process:

Personal Information

• First name and last name
• Address
• Email address
• Telephone number

Business & Account Information

• Organisation name
• Job title
• User ID / Account ID

Technical Information

• IP address
• Device details
• Usage activity and logs

Financial Information

• Billing and payment details (where applicable)

We collect data:

• Directly from you (registration, enquiries, contracts)
• From your organisation (care providers)
• From publicly available sources
• Automatically via our systems (cookies, logs, app usage)

We use your data to:

• Provide and manage our software platform
• Create and maintain user accounts
• Deliver customer support
• Send service updates and notifications
• Improve system performance and user experience
• Ensure system security and compliance
• Meet legal and regulatory obligations

We rely on:

• Contract – to deliver services
• Legitimate Interest – to improve services and maintain relationships
• Legal Obligation – regulatory compliance
• Consent – for marketing and optional communications

We do not sell your data.

We may share your data with:

• Trusted third-party providers (hosting, cloud, support tools)
• Regulatory bodies when legally required
• Integration partners such as Birdie Care Services Limited or everyLIFE Technologies (where applicable)

All third parties are contractually bound to:

• Process data only under our instructions
• Maintain strict confidentiality and security

Where data is transferred outside the UK/EEA, we ensure safeguards such as:

• Standard Contractual Clauses (SCCs)
• UK International Data Transfer Agreement (IDTA)

We retain data only as necessary:

• App Users: Up to 12–24 months after inactivity
• Corporate Clients: Up to 6–7 years after contract ends
• Audit Logs (if applicable): Up to 6 years
• Job Applicants: 12–24 months

Data is securely deleted after retention periods.

We apply strong security practices:

• Encrypted data storage and transmission
• Role-based access controls
• Secure backups
• Device protection
• Staff training on data protection
• Privacy by Design and Default

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion (where applicable)
• Restrict processing
• Object to processing
• Request data portability
• Withdraw consent at any time

To exercise your rights: dpo.support@careconnect24.co.uk

If you are not satisfied with how your data is handled, you can contact us directly.

You also have the right to complain to the UK regulator:

Information Commissioner's Office — ico.org.uk

We use cookies to:

• Improve performance
• Analyse usage
• Enable support features

You can manage cookies through your browser settings.

We may update this Privacy Policy from time to time.

Significant changes will be communicated appropriately.

Care Connect Technologies Ltd

Bridge House, Coventry, CV6 4AD

support@careconnect24.co.uk